There is no solution that is “all-encompassing” or “universal.” Accelerating one’s journey toward intelligent operations is something organisations that want to prepare their businesses for the future must do. They have to address the essential components of talent, data, applied intelligence, cloud computing, and a network of partnerships.

Business process services combine the power of technology with the ingenuity of humans to manage everything from routine, simple task-based procedures to more complex data-driven procedures that will serve the needs of BPO.